In accordance with the UGC (Redressal of Grievances of Students) Regulations, 2023, NGM College has established a robust Student Grievance Redressal Committee (SGRC). This statutory body ensures a fair, transparent, and time-bound mechanism to address the concerns of students, maintaining a healthy and student-centric academic environment.

⚖️ b) Administration: Student Grievance Redressal Committee (SGRC)

Overview

The SGRC is dedicated to maintaining a campus atmosphere where students can voice their genuine grievances without fear of victimization. Whether the issue is academic, administrative, or related to facilities, the committee acts as an impartial mediator to provide effective solutions.

📝 Definition of Grievance

A grievance includes any complaint regarding:

  • Withholding of certificates or documents.

  • Irregularities in the admission process or merit-based selection.

  • Complaints regarding non-payment or delay in scholarships/fees.

  • Issues related to the conduct of examinations or evaluation.

  • Grievances related to the quality of infrastructure (Hostel, Library, Canteen).

🏛️ Committee Composition

As per UGC mandates, the committee is chaired by the Principal and includes senior faculty members and a student representative:

Sl. No Designation Status in Committee
1 Dr. R. Manicka Chezian Chairperson
2 Senior Faculty Member Member
3 Senior Faculty Member Member
4 Senior Faculty Member Member
5 A student (based on academic merit/sports) Special Invitee

📩 How to Lodge a Grievance

Students have multiple channels to voice their concerns:

  1. Online Portal: Students can submit their complaints via the “Grievance Redressal” link on the official college website.

  2. Grievance Boxes: Physical boxes are placed in the Main Block, Hostels, and Library.

  3. Direct Email: Complaints can be sent to grievance@ngmc.org.

⚙️ The Redressal Process

The committee follows a standardized protocol to ensure justice:

  • Acknowledgment: The student receives an acknowledgment within 3 working days of filing.

  • Investigation: The SGRC meets to review the complaint, inviting the aggrieved student for a hearing if necessary.

  • Resolution: The committee provides a final decision within 15 days of the complaint receipt.

  • Appeals: If the student is not satisfied with the SGRC’s decision, they may appeal to the Ombudsperson appointed by Bharathiar University.

🚫 Note on Confidentiality

The identity of the complainant is kept strictly confidential unless the nature of the case requires disclosure for investigation. The college ensures a “Zero Tolerance” policy toward any form of harassment against students who raise legitimate concerns.